Frequently Asked Questions
Everything you might want to know before you gift.
Can I include a personal message?
Absolutely. Every order includes a complimentary handwritten note — just add your message at checkout and we’ll write it on our signature card.
Will the recipient see the price?
Never. We don’t include prices on any gift, delivery note or packaging. The only thing your recipient sees is a beautifully presented gift.
How quickly can you deliver?
Please refer to our Delivery & Returns for more information.
Can I build my own gift box?
Yes, coming soon. Our Build a Box service lets you choose your vessel, fill it with your favourites and finish it with a ribbon and note. Look for “Build a Box” in the main menu.
Do you offer corporate or bulk gifting?
We do. From branded client gifts to full team celebrations, our concierge handles bespoke branding, volume pricing and worldwide dispatch. Visit our Corporate Gifting page to enquire.
What is your returns policy?
If something isn’t right, contact us within 14 days of delivery. Unopened, non-perishable items can be returned for a refund or exchange, damaged items are replaced straight away. See our Delivery & Returns page for full details.
Which areas do you deliver to?
We ship worldwide. Every price on the site is shown in US dollars (USD), and shipping is included — so what you see is what you pay. Import duties or local taxes, where they apply, are set by the destination country. For remote-area requests, please get in touch and we’ll do our best to help.